Live Support Software
IMSupporting.com
Live support software has become increasingly popular for website owners. Ecommerce websites want to be able to interact with and support their customers actively as they browse and shop online.
The equivalent of a shop assistant in the online world is the instant messaging support button. If a customer is browsing a website and has a question about a product, can't find a particular item on the site or simply wants some advice, they can click for live support.
The live support icon or button provides an instant messaging solution for customers to ask their question and receive real-time assistance from members of staff. It may well be that a quick question is all that is needed to close the sale.
Internet users are notoriously impatient, and there seems to be a reluctance to pick up the phone and talk to the merchant directly. The inclusion of the instant messaging live support feature provides an alternative.
The IMSupporting.com live support solution has all the features you would expect. A clear instant chat screen allows easy communication, and can support unlimited operators for dealing with multiple enquiries on busy sites.
Canned responses can be used to answer common questions automatically, and there is a separate administrator control panel to coordinate and run the live support system. IMSupporting.com also has some neat features including multilingual support, offline ticketing and real time visitor statistics.
If you are interested in instant communication with your website visitors, and higher conversion rates, then the live support system from IMSupporting.com is the answer. With free registration and inclusion of a simple button you can be up and running immediately.
Website Review by
- Steph Howarth
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